Facial membership on the Gold Coast, from $33 a week

1.1 Skin Gym (the Membership) is a facial membership offered by Face Fit Pty Ltd, ABN 77 620 139 335 (Face Fit, we, us), on the Gold Coast, Queensland. These terms apply when you join Skin Gym.

1.2 Your payments are collected through the aglow platform, provided by Payleadr Pty Ltd trading as aglow (aglow).

1.3 When you join, you also agree to aglow’s Member Agreement, which covers payment processing, failed payments, debt recovery and the aglow platform. Those terms are between you and aglow. Face Fit is not a party to them and is not responsible for them. Please read them before you join.

1.4 Face Fit is responsible for all treatments, services, appointments and skincare products included in or offered through the Membership. aglow only provides the payment and membership platform.

1.5 If these terms and the aglow Member Agreement conflict on how payments are processed, the aglow Member Agreement applies. On everything else, these terms apply.

1.6 In these terms, a Period means one month for Skin Gym Monthly and six weeks for Skin Gym Six, and an Included Treatment means the treatment included in your Membership for each Period.

2.1 Skin Gym has two memberships:

• Skin Gym Monthly: one Included Treatment each month, chosen at each visit from the Illuminating Facial, Dermablading Facial, Bespoke Facial or Peel Bar.
• Skin Gym Six: one Bespoke Facial every six weeks.

2.2 Both memberships also include the member benefits in clause 7, the Quarterly Skin Review in clause 8, and access to member-only treatments and the upgrade menu.

2.3 Appointments are booked for 45 minutes. This includes a short chat at the start and any time to change, so the treatment itself may be shorter.

2.4 Treatment descriptions on our website are a general guide. Your therapist decides the steps and products used to suit your skin on the day.

2.5 You are responsible for booking your appointments. We will offer to book your next appointment at each visit, but your Membership does not book appointments automatically.

2.6 Your Membership is personal to you. It cannot be transferred, shared or sold.

2.7 Your Membership is with Face Fit and isn’t tied to any particular therapist. We can’t guarantee that you will see a specific therapist. If a staff member leaves or changes roles, your Membership continues, and cancelling it still requires notice under clause 4.

2.8 We may update how an Included Treatment is performed, including its steps, products and equipment, to keep it current. If we remove or replace an Included Treatment, we will give you notice under clause 10 and offer you a similar treatment.

2.9 You can’t switch between Skin Gym Monthly and Skin Gym Six. To change, you need to cancel your current Membership under clause 4 and join the other as a new membership. The terms in clauses 3 and 4 apply to the new membership, including any set-up fee and a new minimum term.

3.1 Price. Skin Gym Monthly is $44 per week and Skin Gym Six is $33 per week. You can choose to pay weekly or fortnightly. The amounts and payment dates are shown at sign-up before you confirm your Membership.

3.2 How payments are taken. aglow collects your payments by direct debit or card, using the payment details you provide at sign-up. You can update your payment method in your aglow member portal.

3.3 Prepay option. Skin Gym Monthly members can pay $1,110 upfront for six months instead of paying weekly or fortnightly. Your minimum term is six months, and a prepaid Membership can’t be cancelled or refunded once purchased, except where the law requires.

3.4 Set-up fee. A one-off set-up fee of $9.90 (including GST) applies when you join. It is shown at sign-up.

3.5 Failed payments. If a payment fails, aglow will notify you and try again. A failed payment fee of $9.90 (including GST) may apply. If payments keep failing, your Membership and its benefits may be paused until the amount owing is paid. The aglow Member Agreement has more detail.

3.6 Service fee. Face Fit pays aglow’s service fee. It is not added to your weekly price.

3.7 Fee changes. The set-up fee and failed payment fee are set by aglow and may change. aglow will give you notice of any change as set out in the aglow Member Agreement.

4.1 Minimum term. Both memberships have a 3-month minimum term from the date you join. After that, your Membership continues until you cancel.

4.2 Notice. To cancel, you must give 21 days’ notice. You can give notice at any time, including during your first 3 months. Your Membership ends once the minimum term is complete and your notice period has passed. If you have prepaid, clause 3.3 applies instead.

4.3 How to cancel. Email aglow at [email protected] to cancel.

4.4 Payments and credit. Payments taken during your notice period go towards your final treatment. If the payments you have made are more than the treatments you have received, the excess is credited to your account to use at Face Fit. This credit expires three years after the date your Membership ends, regardless of how long it takes you to use it.

4.5 No pause. Skin Gym memberships can’t be paused. If you’d like to stop payments, you can cancel under this clause.

4.6 If we end your Membership. We may end your Membership if you seriously breach these terms or if payments continue to fail. If Face Fit permanently closes or can no longer provide Skin Gym, your Membership will end and we will refund any payments you’ve made for treatments you haven’t received.

4.7 Your consumer rights. Nothing in these terms limits any right you have under the Australian Consumer Law or other laws that cannot be excluded.

5.1 Our standard cancellation policy applies to all Skin Gym appointments. Please give at least 42 hours’ notice if you need to change or cancel an appointment.

5.2 If you don’t attend, or you change or cancel with less than 42 hours’ notice, a $50 no-show fee applies.

5.3 You can rebook your Included Treatment once the $50 fee has been paid. A missed appointment doesn’t cost you the treatment, but clause 6 applies to treatments you don’t use.

5.4 If we need to change or cancel your appointment, no fee applies and we will offer you another time.

5.5 Appointments must be booked in advance and are subject to availability. We can’t guarantee a particular day, time or treatment length, and your Membership doesn’t entitle you to a specific time slot.

6.1 If you don’t use your Included Treatment during a Period, it rolls over once into the next Period.

6.2 A treatment can only be rolled over one time. If it isn’t used by the end of the next Period, it is lost and doesn’t carry forward.

6.3 Included Treatments don’t build up. You can’t save treatments across several Periods, and they have no cash value.

7.1 Upgrades. You can upgrade your Included Treatment to a more advanced treatment for a member fee, which is lower than the standalone price. Upgrade options can include Prescriptive Skin Treatment, Skin Needling, PRP Skin Needling, Clear + Brilliant, Signature HydraFacial, Deluxe HydraFacial and Dermalux LED. Your therapist will confirm the member fee before you upgrade.

7.2 Booking upgrades. Some upgrades fit within your usual appointment time and others need a little longer, so please book them in advance. Upgrades are subject to availability and to clause 9.

7.3 Member-only treatments. Glass HydraFacial, HydraNeedling and Glow Getter are available only to current members. You can book them as an extra or upgrade to them from your Included Treatment. They are not available to non-members. Glass HydraFacial is not recommended for sensitive, reactive or barrier-impaired skin.

7.4 10% off. Members receive 10% off Face Fit skincare and retail products bought in the clinic, and 10% off additional skin treatments booked from our skin treatment menu. Neither can be combined with any other offer or discount. The 10% off additional skin treatments doesn’t apply to member fees for upgrades or to member-only treatments, because these are already priced for members.

7.5 When benefits apply. Member benefits are available while your Membership is active.

7.6 Pricing changes. Member fees for upgrades and member-only treatments can change. We will confirm the fee before you book or upgrade, and a change doesn’t affect a treatment you have already booked.

7.7 Menu changes. We may add, change or remove treatments on the upgrade menu and the member-only list.

8.1 Every three months, your appointment begins with around 15 minutes for a Skin Review. We take updated skin imaging with Observ, review your progress and home care, and adjust your treatment and skincare plan for the next quarter.

8.2 The Skin Review is added to your usual appointment, so these appointments run 60 minutes in total. It doesn’t shorten your treatment.

8.3 Recommendations from your Skin Review are optional. Any treatment or product we recommend is priced separately, and you are never required to buy it.

8.4 Skin images are taken with your consent and kept as part of your clinical record. We handle them in line with our privacy policy.

8.5 We use Observ imaging for your Skin Review where it is available. If our Observ equipment is unavailable, for example while it is being repaired or replaced, we may use standard photographs instead. The Skin Review otherwise goes ahead as normal. If we stop using Observ imaging altogether, we will tell you under clause 10.

9.1 The included facials don’t require a consultation, so you can join without booking anything first. Your therapist will assess your skin at your first appointment so your treatment suits you. This doesn’t replace our comprehensive skin consultation.

9.2 Some upgrades and member-only treatments need a consultation before they can go ahead.

9.3 Our therapists make clinical decisions in their professional judgement. A therapist may decline, delay or change any treatment, including your Included Treatment, if it isn’t suitable for you. If your Included Treatment isn’t suitable, we will offer a suitable alternative where we can.

9.4 Please give complete and accurate health and skin information when we ask for it. We may decline a treatment if you don’t.

9.5 We can’t guarantee any particular result from any treatment.

10.1 We may change these terms, the price of your Membership, or what your Membership includes. We will give you at least 30 days’ written notice by email before a change takes effect.

10.2 If a change makes your Membership worse for you and you don’t agree to it, you can cancel before the change takes effect without giving the 21 days’ notice in clause 4.

10.3 Changes don’t affect a treatment you have already booked or received.

10.4 If you continue your Membership after a change takes effect, you accept the change.

11.1 Privacy. Face Fit handles your personal information in line with the Privacy Act 1988 (Cth) and our privacy policy. Your clinical records and skin images stay with Face Fit. aglow handles your information as set out in the aglow Member Agreement.

11.2 Complaints. For anything about your treatments, appointments or Membership, contact Face Fit at [email protected] or 07 5571 0791. For payment problems, contact aglow at [email protected].

11.3 Governing law. These terms are governed by the laws of Queensland, Australia, and each party submits to the non-exclusive jurisdiction of Queensland courts.